Online Mailing Frequently Asked Questions

DocuSend FAQ's

Per USPS specifications, it must be a 3 to 5 line address.

Proper USA Address

  • Name
  • Address 1
  • Address 2 (if applicable)
  • City, ST ZIP

Today’s technology allows DocuSend to electronically verify all USPS transactions.

The process starts as soon as DocuSend files are processed through the address verification/certification process (appending Intelligent Mail barcodes and a Unique ID number). Once addresses are certified, they are comingled into what we call a unique Mail Stream. A Mail Stream contains a group of addresses that make up an individual mailing. The unique Mail Stream is electronically sorted by USPS Delivery Zones, Distribution Centers and Delivery Postal Units.

All relevant information regarding the Mail Stream is uploaded to USPS verification units. This information also populates a DocuSend/USPS dashboard, which is monitored for transactions and USPS clearance of deposited mail.

Once the DocuSend Mail Stream is physically produced (printed, folded, inserted and posted), documentation unique to the Mail Stream is matched to the physical mail. The mail is transported to the USPS Verification Unit, matched against the electronic upload and released. This action clears the pending list of uploaded scheduled mailings on the pending list as well as creates a record of completion.

Verification of acceptance and clearance to distribution happens in the blink of an eye.

Proper Foreign Address

  • Name
  • Address 1
  • Address 2 (if applicable)
  • City, ST ZIP
  • Foreign Country

Yes, you'll save both time and money by using DocuSend to mail your invoices and letters from foreign countries. As a rule, mail sent from outside the USA to for delivery within US borders is subject to inspection by the US Customers and Border Protection before being sent to a USPS sorting facility. That can mean a delivery delay of two to three weeks.

Documents are mailed the next business day provided uploaded PDFs meet basic DocuSend criteria (Printed to PDF, not scanned, valid addresses). * For uploads in excess of 5000 documents, please contact customersupport@docusend.biz for scheduling.

DocuSend can be used to send mail to foreign countries. You must have a valid foreign address that includes no more than 5 lines:
  • Addressee's name
  • Street address or P.O. box number
  • City, province, state, or county, and postal code.
  • Country name
✅ Please be sure that the last line of the address is the proper Country Name.
DocuSend makes mailing super easy! Batch all files you need to send via US mail from QBO and upload to DocuSend. See instructions about how to batch documents on QBO here QuickBooks Online app.
Documents are out the door within 1 business day from the time you upload your file, approve it and select your payment method.
Documents are processed and mailed Monday through Friday, except on Postal Holidays.
You can control your mailing dates by managing when you upload files to the DocuSend portal. Upload your file the business day prior to the day you want it to be mailed.
You can add generic letter-size flyers, announcements, advertisements, coupons or notices to your DocuSend Mailings. Click on the green Upload a PDF Insert button in the package options section. Your insert can be printed in black or color on 8.5" x 11" paper and it gets placed as the last page in each envelope. PDF insert pricing starts at $0.10/page black or $0.17 color. Pricing based on ink coverage.
Login to the DocuSend protal and access your Image Bank. Enter customer name and click View Documents. Select, open and save the document to your computer. You'll then be able to attach it to an email to your customer.
Login to the DocuSend Portal. Access your Image Bank. Enter customer name and click View Documents. The most recent mailings for that customer are listed there. Select the document in question to review with the customer. Verify his mailing address or email address. You'll be able to tell by the file date when the invoice was mailed. You can then either reprint the statement for mailing, or email it to the customer.
DocuSend options include printing in black or color on white paper. All are inserted into white window envelopes. If you would like a different color or type of paper, please contact customersupport@docusend.biz and we'd be happy to provide you a quote for a customized package.
Go to your Image Bank and enter the customer name and click View Documents. Select and open the statement from the list. You'll see a button to print the image. From there you can: print to a local printer, save as a pdf or e-mail it to the addresses.
Place the recipient's email address in the first line of the mail to address block. Update your customer contact record with their email address on the first line.
Check the box to mail later. All your documents, whether they are to be mailed or emailed, will then be in one file. DocuSend will separate out your emailed and physically mailed documents by looking for the email address on the first line of the mail to address.
Yes, DocuSend can place up to 65 pages in one envelope, as long as each page is for the same customer at the same address and is in sequential order. We know how important it is that your clients receive the correct documents. A state-of-the-art inserter is programmed to place the correct pages into the envelopes, eliminating human error.
Documents are posted to the portal once they've been processed, which is typically the next business day.
Emails go out immediately after you have completed your transaction.