A mailpiece is deemed undeliverable if the mailing address is missing, incomplete or invalid. A valid mailing address contains a recipient name, street address and city, state and zip code. The address must be 3 to 5 lines. For foreign addresses, the proper country must be listed on the line directly below the city, state, zip line.
Yes, with our undeliverable feature, you'll be able to view and edit any documents that have an incomplete or invalid address in the Job Summary table. You'll be able to correct on screen so we can mail it for you.
Yes, you'll save both time and money by using DocuSend to mail your invoices and letters from foreign countries. As a rule, mail sent from outside the USA to for delivery within US borders is subject to inspection by the US Customers and Border Protection before being sent to a USPS sorting facility. That can mean a delivery delay of two to three weeks. DocuSend’s print-to-mail online document delivery service gets your invoices or letters to a USPS facility by the next business day.
Yes, we are HIPPA compliant and have many medical companies that use DocuSend to print and mail their billing statements and other patient communications. We use PDF technology to print and mail your medical documents. However, unlike with our regular DocuSend customers, we do not store any of your document images in your portal for HIPAA customers. Just be sure to check the box for HIPAA customers on the upload page.
Yes, we do offer perforated paper. After you upload your file, you'll see a box on the right side of the screen. Click on the dropdown menu for paper type and you can select Perforated. Then we remember your choice, and on your next upload, it will already say Perforated, but you can change it at any time. The perforation is for the top stub so your customers can easily tear it off and mail it back.
DocuSend first-class delivery standard through the USPS is 1-3 days.
Yes. We automate our DocuSend first-class mail by placing a USPS bar code under the recipient's mailing address, which can expedite delivery.
We can't print on the envelope as we use a #10 envelope with a large window. One option for messaging would be to place a message between your return address and mailing address on your PDF template and it would show through the envelope window. You could use bold type or colored font if you like so it pops even more. Our suggestion is to add that message to your template.
The easiest way to see if your documents have been mailed is to log in to your DocuSend portal. In the Reports tab, you can see the Date Mailed column. From there you can click on the number under the Mailed column and you’ll see the listing of all documents mailed from that file. Documents are mailed by the next business day after your file has been uploaded.
For actual confirmation of delivery, you can send your documents via certified mail.
Follow these instructions to send certified mail with DocuSend:
DocuSend is a fully automated printing and mailing process. We know how important it is that your clients receive the correct documents. Our proprietary software is able to determine whether a document is a single page or has multiple pages to be inserted in the same envelope. A state-of-the-art inserter is programmed to place the correct pages into the envelopes, eliminating human error.
To verify, after you upload your file, click on Review Individual Documents, and you’ll be able to see what pages are inserted into the same envelope.