Invoice Delivery

DocuSend Image Bank FAQ's

There is no additional monthly or per person cost to store and access images. Your images remain in the Image Bank for 6 months. This is an added free benefit of your DocuSend service.
Contact DocuSend at customersupport@docusend.biz to discuss your options.
Typically, six months of statements are stored. However, if you need them to be accessible in the Image Bank for a longer time frame, contact MTI at customersupport@docusend.biz and we'd be happy to discuss your options.
Manage access through the DocuSend portal through the Admin function.
As many people as you'd like can be granted access. Just manage permissions through the DocuSend Portal Admin function.
Report Portal gives you access to the daily reports including: file dates, quantity mailed, cost per file, etc... Image Bank is electronic storage of your documents for viewing, printing,saving and e-mailing. You can do this directly from the Image Bank screen.
Yes. In the DocuSend Portal, select Admin and make sure your user is only checked for Image Bank. They will not be able to access the Report Portal or Admin functions.
Double check the correct listing of the customer name and re-key it into the Image Bank. If there is still no history, check your file to make sure the customer was actually included in the file originally uploaded to DocuSend and that they should be receiving documents. If you find them in your file but not in the Image Bank, please call DocuSend Customer Service to research.
Go to Image Bank and enter customer name and click View Documents. Select and open the document from the list. You'll see a button to print the images. Print to your local printer and mail out to customer or save as a pdf and send as an email attachment.